Privacy Policy

WebsitePro, operated by Wherk LLC ("we," "us," or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website building and hosting platform at websitepro.app.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and business address when you create an account
• Payment Information: Credit card and billing details processed securely by Stripe — we never store your full card number
• Website Content: Logos, images, text, business descriptions, hours, and other content you provide or approve for your website
• Communications: Messages, support requests, and feedback you send to us

1.2 Information Collected Automatically

• Usage Analytics: Pages visited, features used, click patterns, and session duration on our platform
• Device Information: Browser type, operating system, screen resolution, and IP address
• Cookies & Similar Technologies: Small data files stored on your device (see Section 4)

1.3 Information from Third Parties

• Google Places API: Publicly available business information (name, address, phone, hours, reviews, photos) used to help generate your website content
• Website Analysis: Publicly available data from your existing website (if any) to assess design, performance, and mobile responsiveness

2. How We Use Your Information

We use the information we collect to:

• Build, host, and manage your business website
• Generate website content using AI based on your business information
• Process payments and manage your subscription through Stripe
• Send transactional notifications (receipts, account updates, service changes)
• Provide customer support and respond to inquiries
• Analyze usage to improve our platform and develop new features
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

3. Third-Party Services

We use trusted third-party services to operate our platform. These providers may access your data only as necessary to perform their functions and are bound by their own privacy policies:

4. Cookies & Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for the platform to function (authentication, session management, security tokens)
• Analytics Cookies: To understand how users interact with our platform (via Google Analytics)
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality. Most browsers allow you to refuse or delete cookies. Note that disabling analytics cookies will not affect your ability to use the platform.

5. Data Retention & Deletion

We retain your data as follows:

• Active Accounts: Data is retained for the duration of your active subscription
• Cancelled Accounts: Website content and personal data are deleted within 30 days of cancellation, unless you request an export
• Backups: Retained for up to 90 days after deletion for disaster recovery purposes
• Legal Requirements: Certain data (e.g., billing records, tax documentation) may be retained longer as required by law

You may request deletion of your data at any time by contacting us at support@websitepro.app. We will process deletion requests within 30 days.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, contact us at support@websitepro.app. We will respond to all requests within 30 days.

7. CCPA Compliance (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• Right to Know: You can request details about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions
• Right to Opt-Out: We do not sell your personal information to third parties. If this changes, we will provide a "Do Not Sell My Personal Information" link
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

To submit a CCPA request, email us at support@websitepro.app with the subject line "CCPA Request."

8. GDPR Compliance (EEA & UK Users)

For users in the European Economic Area or the United Kingdom, we process your data under the following legal bases:

• Contract: Processing necessary to provide the services you have requested
• Legitimate Interest: To improve our services, prevent fraud, and ensure platform security
• Consent: For marketing communications and non-essential cookies (you may withdraw consent at any time)
• Legal Obligation: To comply with applicable laws and regulations

You may lodge a complaint with your local data protection authority if you believe your rights have been violated.

9. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and vulnerability assessments
• Role-based access controls and authentication
• PCI-DSS compliance through Stripe (we never store full credit card numbers on our servers)

While we take reasonable precautions to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

Your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

11. Children's Privacy

Our services are designed for businesses and are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected data from a child under 13, please contact us immediately at support@websitepro.app and we will promptly delete the information.

12. Email Communications

We may send you the following types of emails:

• Transactional: Account confirmations, payment receipts, password resets, and security alerts (required, cannot be opted out)
• Service Updates: Important changes to your website, our platform, or these policies
• Marketing: Tips, feature announcements, and promotional offers (you can unsubscribe at any time)

All marketing emails include an unsubscribe link. We honor opt-out requests within 10 business days, as required by CAN-SPAM.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or through a prominent notice on our platform. The "Last Updated" date at the top indicates when this policy was last revised. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions, data requests, or to exercise your rights, please contact us: